Service
Co-Managed IT
You don't need to replace your internal IT person. You need to stop making them a single point of failure.
Plenty of growing companies have exactly one internal IT person - talented, overloaded, and unable to take a vacation without something breaking. Co-managed IT is built for that stage. Instead of replacing your hire, Northgate works alongside them: we take the after-hours monitoring, the Tier 1 and Tier 2 ticket volume, and the tooling off their plate, and we provide a deeper bench for the genuinely hard problems.
Your internal person keeps ownership and context; we supply the ticketing system, the RMM and documentation platform, and Tier 3 escalation for the incidents that would otherwise ruin their week. The practical result is that they stop being a single point of failure and start being a technology leader - the person driving the projects that actually move your business forward.
The model flexes to your reality. Some clients hand us everything below the strategic layer; others keep us on call for escalation and specialized projects only. Either way, you get enterprise tooling and a 24/7 NOC at a fraction of the cost of building that capability internally.
What You Get
- An internal IT hire who can take a vacation without the lights going out
- Enterprise tooling and a 24/7 NOC without building them yourself
- Strategic projects that finally ship instead of drowning in tickets
Inside the Service
What Northgate actually does here.
Shared tooling
We bring the ticketing, RMM, and documentation platform your internal team plugs straight into.
Tier 3 escalation
A deeper engineering bench for the hard incidents, so your internal person isn't the ceiling.
After-hours coverage
Our NOC watches the environment overnight and on weekends, so your hire can actually log off.
Flexible boundaries
Hand us everything below the strategic layer, or keep us for escalation and projects only.
Explore More
The rest of the stack.
Fully Managed Helpdesk
24/7 remote and on-site support with a 15-minute critical response.
Explore →Cybersecurity & Compliance
Zero-trust security and framework alignment scaled for mid-market teams.
Explore →Cloud Architecture
Migration and management of Microsoft 365, Azure, and AWS environments.
Explore →Initiate Migration Protocol
Ready to talk about co-managed it?
Book a technical audit and we will scope exactly what this looks like for your environment - no obligation, no jargon.
