Support Plans
Published response times. No fine print.
Three plans, each with a written response-time SLA and a clear coverage window. Pick the level of protection your business actually needs - and hold us to the clock.
Essential Care
$79per seat / month
SLA: 1 business hour (business hours)
Proactive monitoring and business-hours support for teams with a stable, in-office setup.
- 24/7 endpoint monitoring & alerting
- Automated OS & third-party patching
- Managed antivirus + EDR
- Unlimited business-hours helpdesk
- Monthly health reporting
Managed
$129per seat / month
SLA: 30-minute critical response, 24/7
Round-the-clock coverage and a 30-minute critical response for teams that can't afford downtime.
- Everything in Essential Care, plus:
- 24/7/365 helpdesk & NOC coverage
- 30-minute response on critical incidents
- Immutable, tested cloud backups
- Security-awareness training + phishing tests
- Quarterly technology business review
Fully Managed
Customengineered per environment
SLA: 15-minute critical response, 24/7
Our tightest SLA plus a dedicated vCIO for regulated and high-stakes environments.
- Everything in Managed, plus:
- 15-minute response on critical incidents
- Dedicated virtual CIO (vCIO) & roadmap
- Compliance program management (SOC 2 / HIPAA)
- 24/7 threat hunting & incident response retainer
- Named escalation engineer for your account
All plans include 24/7 monitoring, automated patching, and access to the live infrastructure dashboard. Response times are measured from your ticket or our monitoring alert, whichever fires first.
Measured From The First Alert
The SLA clock starts when your ticket or our monitoring fires.
Common Questions
Straight answers.
Is pricing really per seat?
Yes - Essential Care and Managed are billed per seat per month, so your cost scales predictably as your team grows or shrinks. Fully Managed is scoped per environment because regulated setups vary too much for a flat number.
Can we change plans later?
Absolutely. Most clients start on Managed and move to Fully Managed when compliance or uptime stakes rise. Changes take effect at the next billing cycle with no penalty.
What counts as a 'critical' incident?
Anything that halts the business - a site-wide outage, a down line-of-business application, a confirmed security incident. Severity is defined in your service agreement, and you can escalate any ticket if you disagree with the initial triage.
Do plans include hardware?
Plans cover monitoring, support, security, and management. Hardware and software licensing are billed at cost or procured through us - we never mark up licensing to pad the invoice.
Not Sure Which Fits?
Let us right-size it for you.
A short technical audit tells us - and you - exactly what level of coverage your environment needs. No pressure to buy the top tier.
