Columbus, Ohio · Managed IT
Enterprise Uptime.
Zero Friction.
Engineered IT for Columbus businesses scaling from 20 to 200 seats: guaranteed response times, compliant security, and cloud architecture that holds up on a bad day.
What We Do
Core capabilities, engineered for the mid-market
Four disciplines that keep a 20-to-200-seat business running - each with a published standard, not a vague promise.
Fully Managed Helpdesk
Comprehensive remote and on-site support for your entire team. We monitor your endpoints around the clock and resolve issues before they reach your inbox - with a guaranteed 15-minute response on critical tickets.
Explore →Cybersecurity & Compliance
Enterprise-grade zero-trust architecture scaled for the mid-market. Active threat hunting, automated patching, employee training, and alignment with the NIST and SOC 2 frameworks - proven, not promised.
Explore →Cloud Architecture
Seamless migration and management of Microsoft 365, Azure, and AWS environments. We optimize your cloud spend while ensuring the redundancy, backup, and high availability your business runs on.
Explore →Co-Managed IT
Force-multiply your internal IT team. We provide the ticketing system, RMM tooling, and Tier 3 escalation, freeing your internal staff to focus on strategic initiatives instead of password resets.
Explore →
Built for Stability
Proactive telemetry, not reactive support.
Businesses between 20 and 200 employees outgrow their “IT guy” long before they need an internal department. Northgate bridges that gap with enterprise-grade monitoring.
Our agents catch most hardware failures before they cause downtime, so the first you hear of a failing drive is when we tell you it’s already been swapped.
The Onboarding Protocol
A migration path, not a leap of faith.
Every engagement follows the same disciplined sequence, so you always know what happens next.
Technical Audit
We map your entire environment - endpoints, network, cloud, identity, and risk - and hand you a plain-English findings report.
Stabilize
We remediate the urgent gaps first: MFA, backups, patching, and monitoring, so the bleeding stops in the first weeks.
Optimize
We right-size cloud spend, tighten security posture, and standardize your stack against a documented baseline.
Operate & Advise
Ongoing 24/7 support with quarterly business reviews and a roadmap that ties technology to where the business is going.
24/7/365 Network Operations Center
Watched around the clock from Columbus, Ohio.
Deployments
Engineering, not anecdotes.
A few of the environments we have stabilized, migrated, and hardened - with the numbers that came out the other side.
Regional Bank Cloud Migration
A hybrid Azure migration that cut IT capital expenditure 40% and passed a subsequent regulatory audit with a perfect score.
Ransomware Recovery & Hardening
A 150-seat manufacturer hit by targeted ransomware was back in production in under 12 hours with zero data loss - then hardened so it never happened again.
Co-Managed HIPAA Environment
A co-managed model dropped helpdesk resolution times 75% and let an overwhelmed internal IT director launch a new EMR three weeks ahead of schedule.
Verified Outcomes
Operators who stopped worrying about IT.
Before Northgate, our IT was reactive. Things broke, we called, we waited. Now they fix issues before we even know they exist, and the dashboard gives me complete visibility into our infrastructure health.
The co-managed setup is brilliant. I needed enterprise tools but only had budget for one internal tech. Northgate acts as our NOC and Tier 3 support, and it makes our internal guy look like a superhero.
Compliance used to keep me up at night. Northgate mapped our entire infrastructure to SOC 2 standards, implemented the controls, and handles the continuous monitoring. Total peace of mind.
Complete Visibility
You can’t manage what you can’t see.
Every client gets a live dashboard of device status, patches, backups, security alerts, and ticket trends. No black box: you see the same telemetry our engineers act on.
Common Questions
Straight answers.
What size of business is Northgate built for?
We specialize in companies running roughly 20 to 200 seats - large enough to have outgrown a single IT person, but not yet large enough to justify a full internal department. Everything from our tooling to our plans is engineered for that stage.
What does your response-time SLA actually guarantee?
It guarantees when a live engineer begins working your issue, measured from your ticket or our monitoring alert, whichever comes first. Critical, business-halting incidents carry a 15-minute response on our Fully Managed plan, tiered down by severity and plan. Response is not the same as resolution - that depends on the problem - which is why our SLAs are defined by severity.
Do we have to replace our current internal IT person?
No. Our co-managed model is designed to work alongside an internal hire, taking the ticket volume, tooling, and after-hours monitoring off their plate while they keep ownership of strategy. Many clients keep their internal person and simply stop making them a single point of failure.
Can you help us meet HIPAA or SOC 2 requirements?
Yes. We map your environment to the framework, implement the missing controls, and handle continuous monitoring and evidence collection. Compliance program management is included on our Fully Managed plan and available as an add-on to Managed.
How is your pricing structured?
Essential Care and Managed are priced per seat per month, so your cost scales predictably with your team. Fully Managed is engineered per environment because regulated and high-stakes setups vary too much for a flat number. There are no surprise hourly invoices on any plan.
From the Insights Desk
Plain-English IT, security, and cloud.
Written by the engineers who run the gear - no jargon, no fear-selling.
Co-Managed IT: When to Bring in an MSP (and When Not To)
Somewhere between "the office manager resets passwords" and "a full internal IT department" is the stage co-managed IT was built for. Here is how to tell if you are there.
What a 15-Minute SLA Actually Means
Every MSP advertises a response-time SLA and almost nobody explains what the number measures. Here is what you are actually buying.
Five Security Controls Every 50-Seat Business Should Have
The controls that stop the overwhelming majority of real-world attacks are neither exotic nor expensive. Five of them, done well, beat any single security product.
Initiate Migration Protocol
Upgrade your infrastructure.
Stop letting IT limitations dictate your growth. Schedule a technical audit with our engineers to map vulnerabilities and your path to enterprise-grade stability.
